Help Center
The Help Center is your central hub for getting support, requesting new features, tracking the product roadmap, staying up to date with the changelog, and browsing the help documentation. It is powered by Featurebase and embedded directly inside Trigify.
How to Access the Help Center
There are two ways to reach the Help Center:
From Settings
Click Settings in the sidebar.
Click Help Center from the settings menu.
You can also navigate directly to https://app.trigify.io/settings/help-center.
From the Top Navigation Bar
On any page in Trigify, click the Help & Support button in the top-right area of the navigation bar. This provides quick access to help resources.
What You Can Do in the Help Center
The Help Center page embeds the full Featurebase portal with four main sections, accessible via the navigation tabs at the top:
Requesting a Feature
If there is a feature you would like to see in Trigify, you can submit a request directly from the Help Center:
Go to the Help Center page (Settings > Help Center).
Make sure the Feature Request board is selected (it is the default view).
Click the Create A New Post button.
Write a clear title and description for your feature request. Include details about what you need and why it would be useful.
Submit your post.
Your request will appear on the Feature Request board where other users can see it, comment on it, and upvote it.
Tip: Before creating a new request, use the search bar to check if someone has already requested the same feature. If they have, upvote their post instead of creating a duplicate. This helps the team prioritize more effectively.
Upvoting Feature Requests
Upvoting is how you signal to the Trigify team that a feature matters to you. The more upvotes a request has, the higher priority it receives.
Browse the Feature Request board or use the search bar to find a request you care about.
Click the upvote button (the number with an arrow on the right side of each post).
Your upvote is recorded immediately.
You can also click into any post to read the full description and comments before deciding to upvote.
Reporting a Product Issue
If you have found a bug or something is not working correctly, you can report it through the Help Center:
On the Feature Request board, look at the Boards section in the right sidebar.
Click Product Issues to switch to the bug reporting board.
Click Create A New Post and describe the issue in detail, including steps to reproduce it.
Browsing and Sorting Posts
The Feature Request board provides several ways to find relevant posts:
Sorting
Use the sort buttons at the top of the post list:
Top: Most upvoted posts first
New: Most recently created posts first
Trending: Posts gaining the most activity recently
Searching
Use the search bar to find posts by keyword. Type your search term and click Search or press Enter.
Filtering by Board
In the right sidebar under Boards, click to filter between:
View all posts: Shows everything across all boards
Feature Request: Only feature requests
Product Issues: Only bug reports and issues
Viewing the Roadmap
The Roadmap gives you visibility into what the Trigify team is building:
In the Help Center, click the Roadmap tab in the top navigation.
Browse features organized by their development status (e.g., planned, in progress, shipped).
This is a great way to see if a feature you need is already being worked on before submitting a new request.
Reading the Changelog
The Changelog is where the Trigify team announces new features, improvements, and fixes:
In the Help Center, click the Changelog tab in the top navigation.
Browse updates in reverse chronological order (newest first).
Each entry includes a date, category tags (New, Improved, etc.), and a detailed description of what changed.
Tip: Check the Changelog regularly to stay informed about new capabilities you might not know about. New integrations, workflow nodes, and UI improvements are announced here first.
Notifications
The Help Center includes a notification system to keep you updated:
Click the bell icon (View notifications) in the top-right of the Help Center portal to see updates on posts you have interacted with.
You will receive notifications when there are updates to feature requests you have upvoted or commented on.
Most Helpful Contributors
The right sidebar of the Feature Request board shows a Most helpful leaderboard. This highlights users who contribute the most to the community through feature requests, upvotes, and comments. Active participation helps shape the product.