Refunds and Charges After Cancellation

Use this when you cancelled, tried to cancel, or could not access Trigify but still see a charge.

What to check first

  1. Open Settings → Manage Plan and confirm your current subscription state.

  2. Check which email and workspace the subscription belongs to. Billing can be tied to a different workspace than the one you are currently using.

  3. Check the date of the charge and whether it happened before or after cancellation.

Requesting a refund review

If you believe you were charged incorrectly, contact support and include:

  • The email on the billed account.

  • The workspace or organization name.

  • The charge date and amount.

  • Whether you cancelled before renewal, could not access the trial, or were charged after cancellation.

Important notes

  • Cancelling stops future renewals, but refund eligibility may require a manual review.

  • If you used a different email or workspace, support may need that account information before they can locate the charge.

  • Do not delete your account until support has reviewed the billing issue.

Need help?

Open chat support and ask for a billing review. Include the details above so the team can find the charge quickly.