I'm getting a payment error during signu

Running into a payment error while trying to sign up or start a paid plan? Here are the most common causes and how to fix them.

Common Causes

1. Card Details Are Incorrect

Double-check that you've entered:

  • The correct card number (no extra spaces or missing digits)

  • The correct expiration date

  • The correct CVC/CVV code

  • The correct billing address (must match what your bank has on file)

2. Insufficient Funds

Make sure the card you're using has enough available balance or credit limit to cover the charge.

3. Bank Is Blocking the Transaction

Some banks flag online subscription payments, especially international ones. You can:

  1. Check your bank app for a declined transaction notification

  2. Call your bank and let them know you're making a legitimate purchase

  3. Try the payment again after your bank approves it

4. Card Type Not Supported

Trigify accepts major credit and debit cards including Visa, Mastercard, and American Express. Prepaid cards may not always work.

How to Fix It

Step 1: Try Again

Sometimes payment processors have temporary hiccups. Wait a minute and try again.

Step 2: Use a Different Card

If your primary card isn't working, try a different credit or debit card.

Step 3: Clear Browser Cache

Occasionally, cached data can interfere with the payment form:

  1. Clear your browser cache and cookies

  2. Reload the signup page

  3. Enter your details fresh

Step 4: Try a Different Browser

If the payment form seems unresponsive or broken, try completing signup in a different browser (Chrome, Firefox, Safari, or Edge).

Still Can't Pay?

Reach out through the in-app chat or contact support. We'll help you get your account set up.