Limits

Profile Engagement in Trigify is designed to give you a continuous, real-time stream of engagement data. To keep performance optimized and data reliable, there are some limits and rules you should be aware of.

Availability

  • This feature is only available on subscription plans (Starter, Growth, Premium, Enterprise).

  • It is not available on Pay-As-You-Go (PAYG).

Monthly Profile Changes

Depending on your subscription, you can change the profiles you are tracking a limited number of times each month:

  • Starter → 3 profile changes/month

  • Growth → 5 profile changes/month

  • Premium → 10 profile changes/month

  • Enterprise → 20 profile changes/month

⚡ Engagement results themselves are unlimited — there’s no cap on how many likes and comments can be collected.

Engagement Collection Window

  • When you add a new profile, Trigify will look back 7 days and collect engagement from posts in that window.

  • Posts older than 7 days will appear in your feed but without engagement data (unless you refresh them manually).

  • If you see no results, it’s likely because the posts you’re tracking are outside the 7-day window.

Ongoing Sync Process

  • Trigify doesn’t pull in all engagements instantly on day one.

  • Instead, it syncs daily for 7 days after a post is published, ensuring it captures new likes and comments as they roll in.

  • Posts with the green dot are still actively syncing.

What We Don’t Collect

  • Reposts (shares of another user’s post) are excluded. Only original posts are tracked.

  • Engagements beyond platform-imposed limits (e.g., Engagements after 3,000).

  • Private posts or posts outside of public visibility.

Common Reasons You Might See Missing Engagements

  • The post is older than 7 days (outside sync window).

  • Platform restrictions (e.g., Engagement display at 3,000).

  • Post is a repost/share (not collected).

  • Sync still in progress (check for green dot).

  • API restrictions or delays.